Doralux Shop Frequently Asked Questions

You can easily place an order on our website by browsing our product catalog, selecting the items you want, and proceeding to checkout.

We accept payment via M-Pesa and cash on delivery (COD), providing convenience for our customers.

We offer free standard shipping on all orders, with options for express shipping at an additional cost. Shipping times and methods may vary depending on your location.

Yes, we offer a hassle-free return and refund policy. If you're not satisfied with your purchase, you can initiate a return within two days. Exchanges are available on similar products under the same category.

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery online.

Yes, we occasionally offer discounts, promotions, and special offers to our customers. Make sure to subscribe to our newsletter or follow us on social media to stay updated on our latest deals.

Our dedicated customer support team is available to assist you with any questions or concerns. You can reach us via phone at 0742390832 or through our website's live chat feature during business hours.

We strive to offer a selection of eco-friendly and sustainable products whenever possible. Look for product descriptions or labels indicating eco-friendly materials or production methods.

At the moment, we only ship within Kenya. However, we are constantly expanding our services, so please stay tuned for updates on international shipping options.

You can update your account information, including your shipping address and payment details, by logging into your account on our website and accessing the account settings.