Doralux Shop Frequently Asked Questions


How can I place an order?

You can easily place an order on our website by browsing our product catalog, selecting the items you want, and proceeding to checkout.

What payment methods do you accept?

We accept payment via M-Pesa and cash on delivery (COD), providing convenience for our customers.

What is your shipping policy?

We offer free standard shipping on all orders, with options for express shipping at an additional cost. Shipping times and methods may vary depending on your location.

Can I return or exchange items?

Yes, we offer a hassle-free return and refund policy. If you're not satisfied with your purchase, you can initiate a return within two days. Exchanges are available on similar products under the same category.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery online.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts, promotions, and special offers to our customers. Make sure to subscribe to our newsletter or follow us on social media to stay updated on our latest deals.

How can I contact customer support?

Our dedicated customer support team is available to assist you with any questions or concerns. You can reach us via phone at 0742390832 or through our website's live chat feature during business hours.

Are your products eco-friendly or sustainable?

We strive to offer a selection of eco-friendly and sustainable products whenever possible. Look for product descriptions or labels indicating eco-friendly materials or production methods.

Do you ship internationally?

At the moment, we only ship within Kenya. However, we are constantly expanding our services, so please stay tuned for updates on international shipping options.

How can I update my account information?

You can update your account information, including your shipping address and payment details, by logging into your account on our website and accessing the account settings.